1. Digital Products

CosmicAI provides digital content and services including AI-powered astrology readings, birth chart analyses, tarot readings, and other entertainment-based interpretations. Due to the nature of digital products, all sales are generally considered final once the content has been delivered or accessed.

2. Refund Eligibility

We offer refunds in the following circumstances:

• Technical failure: If you paid for a reading but the system failed to generate or deliver it due to a technical error on our end.
• Duplicate charges: If you were accidentally charged more than once for the same product or service.
• Subscription billing error: If you were charged for a subscription after successfully canceling it before the renewal date.

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Successfully delivered one-time readings (Full Reading Reports)
• Subscription fees for periods where the service was accessed or used
• Dissatisfaction with the content of a reading (as all readings are AI-generated entertainment)

4. How to Request a Refund

To request a refund, please contact us at support@cosmicai.cc with the following information:

• Your account email address
• Order or transaction reference number
• Reason for the refund request
• Date of purchase

5. Processing Time

Refund requests are reviewed within 3-5 business days. Approved refunds are processed through the original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

6. Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation, you will retain access to your subscription benefits until the end of the current billing period. No partial refunds are provided for unused portions of a billing period.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. We are committed to resolving any issues fairly and promptly.

8. Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about our refund policy, please contact us at support@cosmicai.cc.