1. Scope

This policy covers FateVine digital access and benefits. If you purchase FateVine Plus through the Patreon offer shown on FateVine, Patreon's checkout, billing history, refund tools, and applicable policies also govern that payment. A separately linked Fiverr service is governed by Fiverr as described below. This policy does not limit rights that cannot be waived under applicable consumer law.

2. Refund Eligibility

We will consider a full refund request based on the facts, including the following circumstances:

• Technical failure: If you paid for a reading but the system failed to generate or deliver it due to a technical error on our end.
• Duplicate charges: If you were accidentally charged more than once for the same product or service.
• Subscription billing error: If you were charged for a subscription after successfully canceling it before the renewal date.

3. Requests Generally Not Approved

Unless required by law or the payment platform's policy, a request is generally not approved solely because:

• the member changed their mind after materially using the current paid period;
• the member disliked an entertainment reading that was delivered as described; or
• the member forgot to cancel before a renewal that Patreon had already processed, absent a billing error.

4. How to Request a Patreon Refund

For a Patreon charge, open Patreon Billing History, select the payment, and use Request refund. Patreon currently allows that self-service request within 60 days of the payment; requests outside that window are directed to Patreon Product Support. You may also contact support@fatevine.com for a delivery investigation. Include:

• Your account email address
• Order or transaction reference number
• Reason for the refund request
• Date of purchase

5. Decision & Processing

A refund request is not automatically approved. FateVine will review delivery and billing records, and Patreon may also act under its policies. An approved Patreon refund is returned to the original payment method and Patreon states that processing can take 7-10 business days. Timing for other historical providers may differ.

6. Subscription Cancellation

You may cancel your Patreon membership from Patreon at any time before the next billing date. Patreon states that paid access normally continues until the end of the current billing period, after which renewal and paid access stop. Disconnecting Patreon inside FateVine does not cancel billing. Cancellation alone does not create an automatic partial refund for unused time.

7. Historical Creem & Separate Fiverr Orders

For a historical Creem order, contact FateVine support with the original order reference; any approved refund is returned through the original provider. A Fiverr order is an independent purchase and must be canceled, disputed, or refunded through Fiverr under that marketplace's rules.

8. Payment Disputes

Please use Patreon's refund request or contact us first when practical so we can investigate. Nothing here removes any dispute right available from your payment provider or applicable law. A refunded, reversed, fraudulent, or charged-back payment may result in revocation of the related membership entitlement and unused granted credits.

9. Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about our refund policy, please contact us at support@fatevine.com.